Frequently asked questions

Lost / Damaged parcel?

If you've encountered a lost or damaged parcel, please don't hesitate to reach out to DSV for assistance. Our dedicated customer support team is here to help you with any issues related to your parcels. You can contact us through our customer service hotline at 0861 803 080 or click here to get in touch with DSV. We understand the importance of your parcels and will work to resolve the situation promptly.

Missed a delivery?

How can I contact DSV?

You can easily get in touch with DSV through multiple channels. Our customer service team is available to assist you. You can reach us by phone at 0861 803 080 where our representatives will address your queries and concerns. Additionally, you can reach us by completing this form for written communication. Feel free to visit our official website for more contact options and information about our services. We're here to help you with any assistance you need.

Are you aware that DSV has identified scammers using our reputable name?

Beware of scammers exploiting DSV's reputable image to trick unsuspecting job seekers into applying for fake positions. These fraudulent job ads are frequently found on platforms like Facebook and search engines. Stay cautious and consider the following tips to verify the legitimacy of an DSV job advertisement:

DSV and our recruitment partners don't advertise job openings on Facebook.
We won't provide a cell phone number for contact.
Manual or emailed applications are not accepted.
We don't communicate with potential employees via WhatsApp.
Our official email addresses use the DSV domain (xxxx@za.dsv.com or xxxxx@dsv.com).
Crucially, we never ask for money during the recruitment process.

If you're interested in a career at DSV, you can explore and apply for genuine vacancies through our online job portal or our official recruitment partner, PNet.

Where can I find my tracking reference?

After completing the necessary steps, don't forget to tear off and retain the "Sender's Receipt." This receipt serves as your tracking reference, allowing you to monitor the progress of your parcel with ease.